Review What Gmail Users Say Their Top Concerns or Problems Are

Carla is a content marketer at Mailbird. She enjoys discovering new SaaS tools and writing nigh creative solutions and ideas. She also teaches Digital Marketing and Social Media at BCIT. Learning well-nigh instructional blueprint, coffee, and chuckle-worthy videos take a special identify in her eye. Y'all tin can find her on Linkedin.

Published on July 5, 2021
Last Updated on February 15, 2022

Gmail has been an online staple for a few decades at present. You're likely reading this because you're 1 of the billions of people using their service. Unfortunately, you're probably likewise here considering your Gmail is not working.

When thinking near Gmail, a quote from technologist Wes Trochil resonates:

"Just considering it's complimentary doesn't mean information technology has no cost."

The email giant may be free for a bones plan, but it comes with technical problems that often require troubleshooting.

If you're finding that Gmail won't load, you have bug connecting on your phone, and notifications aren't appearing, you're likely also losing hours trying to get everything to work.

As email pros, we've got a number of tips to help you lot go your Gmail working. We'll also show you how Mailbird tin comprise all of the best parts of email (without all the setbacks!).

To become started, have a look through our table of contents and select the Gmail consequence y'all're experiencing.

Why Is Gmail Not Working Today?

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If your Gmail isn't sending or receiving emails, yous can check whether the source of the problem is on Google's side. Go to the Google Status Dashboard to see if there is a Gmail outage, suspected outage, or a credible report of a trouble with the service.

How to Check the Google Condition Dashboard

  1. When you are on the dashboard, you will meet a page that lists all the Google Workspace apps.
  2. On the right, in that location is a list of the dates leading up to the current date.
  3. A ruby or orange circle next to Gmail would mean a service outage or service disruption, while greenish signifies that at that place are no issues with the service.
Screenshot of the Google Workspace Status Dashboard

In the case of an outage or disruption, y'all can refresh the dashboard folio from time to time to come across if the proper functioning of the email provider has been restored.

Another way to cheque if Gmail is downwards is to review a site like downdetector.com or isitdownrightnow.com for updates. You tin also observe whether Outlook or other relevant services are downwards.

Other Reasons Why Gmail Is Non Working

Perchance your Gmail upshot is non a universal one, and it's time to start problem-solving. Try to pinpoint the outcome from our options outlined below to remedy it. If you accept other email queries, let us know. Nosotros're happy to help!

Email Business relationship Admission Issues

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Maybe you lot've switched from an iPhone to Android, and you need a little help configuring your apps. Or peradventure y'all're calculation Gmail to an email customer and you need a little clarification to continue.

Hither are some tips to get access to your e-mail business relationship.

How to Sign In to Your Gmail Account on Your Browser

  • On your browser, go to gmail.com.
  • Enter your Google Business relationship e-mail or phone number and countersign.
  • If data is already filled in and you need to sign in to a different account, click "Use another account."
screenshot to show how to select Use Another Account

How to Sign In to Your Gmail Account on Android

How to Sign In to Gmail on Your iPhone

Y'all can add both Gmail and non-Gmail accounts to the Gmail app on your iPhone or iPad.

  • On your iPhone or iPad, open up the Gmail app.
screenshot to show gmail app on iphone or ipad
  • In the top right, tap your profile picture.
screenshot to find Google profile on iphone
  • Tap "Add together another account."
screenshot of google account management on iphone
  • Choose the type of account you want to add together.
screenshot of where to add email to iphone

Note: If you lot apply iCloud, @me.com, or @mac.com accounts, you may need to enter specific settings or an app password.

  • If you don't see your email service, select Other.
  • Follow the steps on the screen to add together your business relationship. If available, tap Try Gmailify to get Gmail features with your added business relationship, like spam protection and e-mail categories.

How to Sign in to Your Gmail Business relationship on Desktop

Gmail doesn't technically accept its own desktop app, so most people download an email customer. A desktop client like Mailbird, Outlook, or Thunderbird can enable y'all to piece of work offline. Information technology'll give you access to Gmail, equally well as many other email accounts.

Every electronic mail client is different, only here is a demonstration of Gmail beingness set upward via Mailbird. (Not to toot our own horn, simply it's actually easy).

  • Select the Settings tab.
Screenshot of settings page on Mailbird
  • Select Accounts.
  • Click on Add.
screenshot of mailbird add email account in settings
  • Add your name and email accost.
screenshot of Mailbird add account prompt

From here, Mailbird will automatically detect that you are using a Gmail address.

  • Enter your Gmail password.
  • If you are using a different email client, you lot may take to add the IMAP protocol server settings manually.
  • Restart your computer, and your business relationship will be set upwardly.

Why Won't Gmail Load? (Browser Only)

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If a browser doesn't desire to load your Gmail business relationship folio, there are a few steps you can have to solve this problem.

Update Your Browser

Verify that y'all're using a supported browser. This can be Chrome, Firefox, Safari, Opera, or Microsoft Border. Get to the settings and see if information technology has an update waiting for yous to install. This could be what'south stopping Gmail from working properly.

Spot Buggy Extensions

Try opening Gmail in private or Incognito mode. Some extensions and apps can cause Gmail to malfunction. If the trouble goes abroad in Incognito manner, this may be the problem.

To identify which add-on may be interfering with the service, try turning them off ane at a time and come across what happens.

Clear Cookies

Clear the enshroud and cookies. If disabling the extensions didn't help with loading Gmail, perhaps immigration the cookies and cache will.

Account Removal Issues

The bouncer at a club is guaranteed to remove someone for getting too rowdy. If they're a regular customer, they might say something like: "Hey, sort yourself out and you can come back tomorrow."

The same approach tin can exist used to fix a Gmail app non working properly on your phone or tablet. By completely uninstalling the app and bringing information technology back with a clean slate, it is more likely to behave.

To remove your Gmail business relationship from your device, here'southward what you lot need to do:

How to Remove Your Gmail Account on Android

How to Remove Your Gmail Account on iOS

Deleting Your Gmail Business relationship Forever

Maybe a temporary removal isn't in the cards. If yous're fed up and want to permanently delete your Gmail account, that's also an option.

Starting time, save any important data in a folder or cloud service of your choosing. Then, yous'll demand to take a second electronic mail address ready where you can verify the removal process. Here's the rundown:

How to Download the Data from Your Gmail Account

How to Delete Your Gmail Account Forever

Password Problems

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Losing admission to your Gmail business relationship due to a forgotten password is common. Fortunately, it's as well ane of the easiest issues to set up. If you lot tin't sign into your Google account, at that place are several options you tin can pursue.

How to Reset Your Password without a Recovery Email

Google has a recovery procedure for people who practise non have access to their verification emails or phone numbers.

  1. Enter your email into the Account Recovery login.
  2. Google volition ask you questions to verify that the account belongs to you. The questions will be about previous passwords you tin remember, your best guess on your old security questions, etc. Respond as many questions every bit possible.

For security purposes, in that location are no special tricks to recovering your password. Someone from the Google squad will take to discern, based on the information you take provided, that the business relationship is eligible for recovery. If you practice not successfully respond the questions, they encourage yous to endeavor again.

To avoid complications in the future, set up your recovery account in advance:

  1. Log into Gmail and click on your contour picture in the top right corner.
  2. Go to "Manage your Google business relationship."
  3. Go to the Security tab and find the option that says, "Means we can verify it's you."
  4. Fill out the Recovery Email and Recovery Telephone fields. Should you forget your password at present, yous tin employ these recovery methods to get back into Gmail.
Screenshot for filling out recovery form

Note: It's likewise a great idea to take downwardly a couple notes whenever you create a new account. If you ever need to recover information technology, you lot'll accept a tape of the date you created it and which device was used.

2-Step Verification Issues

If yous demand to secure your business relationship, two-step verification is the way to become. But things don't always work as expected. Here are a few ways you can ensure you always have the hallmark codes when you need them.

Generate Fill-in Codes in Advance

Having extra fill-in codes is useful if none of the subsequent methods work. For case, if you lose your telephone or take a bad signal and so y'all tin can't get them any other way, you might have them on paper, an online notepad, or a file on your calculator.

How to Generate Backup Codes

Note:  These codes come in sets of 10 and are single-use only, meaning any used codes cannot exist used again. Too, when you lot go to generate a new set of ten, the unused ones from the previous batch volition become invalid.

Check the Prison cell Bespeak in Your Expanse

Strong Wi-Fi won't help much if you lot're getting your two-step verification codes via SMS. If y'all're in a identify where the indicate is non great, you may want to consider other methods.

Apply the Google Authenticator App

You tin can download it from the app shop and install information technology on your phone. Then, the app will inquire you how you lot want to verify the account.

How to Set upwardly the Google Authenticator App

Once this setup is complete, you lot tin use the Authenticator app instead of SMS codes to log in to Gmail.

What if your Authenticator app stops working? 1 option is to resort to those backup codes we mentioned earlier. Only outset, here's how yous tin ready your Google Authenticator app.

Google Authenticator App Codes Not Working

  1. Cheque for updates: Go to the Google Play shop or the App Store and update your app.
  1. Resync the time: Refresh the syncing process on your app and so that it can send codes at the correct time.
    • Open your app.
    • Select Settings.
    • Select Time Correction for Codes.
    • Cull Sync Now.

Receive Telephone Calls for Authentication

If the app option doesn't work for you either, yous can cull to receive a telephone call on your backup telephone instead. Again, if the signal in your area is unreliable, you can set a landline as the backup phone. The downside to this is that you have to be where the landline is at that time.

Hacked Accounts

There is a risk your Gmail trouble is a result of an intruder. In 2021, one of the biggest concerns of everyday technology is security. People using Gmail should know that breaches are possible and accept precautions to forbid them.

In this section, we volition encompass what to do if your business relationship has been compromised. Nosotros'll also give you lot some tips to deter hackers from striking over again.

7 Signs Your Gmail Might Be Hacked

  1. You cannot log into your account with your current password.
  2. Google sends you an warning that a new (unfamiliar) device has signed into your account.
  3. A different IP address appears in your login audit log.
  4. Your username has changed.
  5. You're no longer receiving new letters.
  6. Contacts you know say they've received spam or suspicious postal service from you.
  7. In your Sent folder there are emails from you that you didn't write.

Note: These are but a few common clues that something is wrong. The methods cyber attackers apply to proceeds access to your data are ever-irresolute. If y'all detect something is off but tin can't find information well-nigh it online, contact Gmail Back up.

If you observe unfamiliar activity or whatsoever of the signs outlined above, you will need to secure your account ASAP. Here's what you can exercise:

How to Secure Your Gmail Account

  • Become to the Google Account Security folio.
screenshot of Google's security check up
  • Select the Recent Security Activity and cheque for whatsoever unfamiliar action.
  • Click No It Wasn't Me if y'all see whatsoever action you did not perform.
  • Click Your Devices and click Don't Recognize a Device if you lot see whatever device listed that is not yours.

Protect Yourself from Future Hacks

The best communication we can give is to be preventative instead of reactive. This means keeping not bad password hygiene, keeping apps and antivirus software updated, knowing the risks of using the net in public spaces, and being responsive to alerts and notifications surrounding your accounts.

Infographic about strategies for security breaches in email

Sync Bug

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Hither's a familiar sentence that comes with a niggling bit of panic: "Wait, why is my Gmail not updating?"

Gmail can fail to sync for a lot of dissimilar reasons, and a failure to sync can manifest itself in a number of ways. Hither are a few examples:

  • Gmail on your phone or e-mail app doesn't send or receive new emails.
  • Apps continued to Gmail are very boring or not cooperating at all.
  • The sync procedure is stuck in a perpetual update.

In any of these cases, you tin endeavour several steps to get things back up and running. Here are 6 means to troubleshoot sync issues:

  1. Update the Gmail app: Sometimes an older, outdated version of the app can accept problem getting mail from Google. Making sure you take the latest and greatest version of the Gmail app will resolve a lot of sync bug.
  1. Restart your device: Have you tried turning it off and on once more? Aye, it'southward a cliché, but it works a surprising number of times.
  1. Verify your connectivity: You tin avert a lot of unnecessary troubleshooting if you make sure you lot have a stiff signal, aren't in airplane mode, etc.
  1. Check your Gmail settings: Should y'all accept to make sure sync is on? No. But you exercise. Adventitious taps happen, and if Gmail sync gets turned off, that's where your issue lies.
  • Open the Gmail app.
  • Tap the menu button in the upper left corner and select Settings.
  • Tap on your business relationship and brand sure you've checked "Sync Gmail."
  1. Clear your Gmail app data: Sometimes your apps are glitchy considering there is an overload in the storage.
  • Open your device's Settings app and go to Apps & Notifications.
  • Select App Info.
  • Coil to Gmail and Select Storage.
  • Click on Articulate Information and click OK.
  • Restart your device.
  1. Review IMAP settings: If y'all're trying to sync to your phone or tablet, this is an important protocol that, if not set up properly, volition touch whether or not your Gmail can sync. As y'all review the settings, cheque that the following data is right:
  • IMAP Port: 993
  • IMAP Security: SSL

 You can as well review the SMTP Protocol Settings:

  • SMTP Port: 587
  • SMTP Security: TSL

Why Is My Gmail Not Receiving Emails?

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Sending and receiving emails are the primary functions you should expect to become out of an email provider. If y'all are missing emails, it might be the result of a setting or a sync issue.

If your internet connection is stable and Gmail is not receiving emails, here are some methods you can utilize to resolve the effect:

Clear Some Space

A standard Gmail account gives yous fifteen GB of storage that is shared between your Google Drive, Google Photos, and inbox. If you lot've been loading up your bulldoze with big files, this could be why your inbox is not receiving emails.

Bank check Folders and Filters

In that location'due south a chance you are receiving emails, only they're not where you lot desire them to be. You should review the post-obit components of your Gmail account:

  • Filters and Blocked Addresses: In that location are a number of rules you can assign to a sender. Double-cheque that you didn't accidentally block a contact, or gear up a rule for emails containing specific words to automatically be archived.
Screenshot of filters and blocked address setting in gmail
  • Spam Folder: Ensure that you mark Report Not Spam to make sure this doesn't happen to that sender again.
Screenshot of Reporting not spam in Gmail
  • Trash Folder and Annal: There'southward always a chance yous accidentally trashed them.
    • If yous don't see the Trash folder, click on More on the left-hand navigation bar.
    • To look for archived emails, you can click on All Mail, and it volition show yous everything in your mailbox, regardless of the binder or characterization.
Screenshot of the All mail folder in gmail

Turn Off Email Forwarding

If you have ready email forwarding in the past or one of the specific mail forwarding filters, yous might need to disable it.

  • Become to Settings and select Forwarding and POP/IMAP.
  • Check Disable forwarding.
  • Select Save Changes.
Screenshot showing Email forwarding on Gmail

Keep Your Email Accost and Try Mailbird

Mayhap you lot're thinking about doing away with Gmail entirely. But is that really the best option?

If you're non already using an email plan with added tools and features, then yous don't know how much better email tin can be.

With a simple interface to manage your inbox, Mailbird is affordable, has a make clean design, and doesn't dull downward your computer.

What Is Mailbird?

Mailbird is an award-winning desktop email management client designed to conveniently manage multiple electronic mail accounts in sync, even if they're from different providers, and eliminate all those abrasive issues you lot may face in Gmail.

Mailbird interface screenshot

It works with Windows 7, 8, 10, and eleven. It's an excellent choice for Google Workspace and fifty-fifty Outlook users. Mac users will be able to enjoy the benefits of Mailbird soon, as the Mac version is already in the works.
What's in information technology for you lot? Let'south start with an improved user experience, integration with social media apps, and productivity and collaboration apps for business concern users and teams. There's more.

A Few Awesome Mailbird Features

Mailbird offers a series of bones and advanced features that create a seamless user experience. Hither are just a few of our favorite features:

  • ulti-account functionality. You lot can merge multiple email accounts using Mailbird's unified inbox. That way, you can manage all your emails and contacts from one app.
  • E-mail direction productivity. Accept your productivity to the next level by snoozing, archiving, and speed reading your messages. The speed reader will permit yous to fly through your emails and identify what requires firsthand attention. You tin also snooze less-urgent matters and come back to them at a better time. Archiving lets you remove resolved items for the master view so, there are no distractions.
  • Email tracker. The electronic mail tracker allows you to know who has opened your letters and when. That way, y'all can verify that the email was successfully delivered to the recipient.
  • Sidebar integrations. Mailbird supports a number of social media and productivity apps. This means you can have Facebook, Twitter, WhatsApp, Dropbox, Calendar, Asana, Todoist, and many other apps at your fingertips.
  • Customization. You tin can customize the Mailbird layout and theme colors and switch to the dark theme if you prefer. Gmail notification sounds can likewise be customized past choosing a sound suggestion or uploading your ain.
  • Additional features. Most features are fabricated with one goal in listen: to brand your life easier. So, you can connect with contacts on LinkedIn correct from your inbox. You can also do an attachment search, apply intuitive shortcuts, and become 24-hour support from the Mailbird squad.

Mailbird has all the features you demand to create a personal feel with e-mail direction and spend your solar day more than productively. Meet how it works — download Mailbird's free trial.

Wrapping Upward

Gmail is a truthful powerhouse when it comes to email management, and information technology's trusted by 1.5 billion people around the world. But it's likewise far from perfect.

Users often experience trouble with Gmail not loading, syncing, or logging in. If y'all encounter Gmail errors or other issues, try re-logging into your Gmail account, checking your Wi-Fi connectedness, or other troubleshooting ideas to requite your e-mail provider a kickstart.

If you're looking to upgrade your Gmail experience and manage email accounts from other providers at the aforementioned time, consider trying Mailbird for email direction.

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